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Shipping to destinations in Greece
Shipments to all greek destinations are free of charge for orders valued € 30,00 or more, regardless of the quantity of your order. For orders valued less than € 30,00, the shipping charge is a fixed € 3,00 per order.
The above free shipping offer does not apply to products in the Bazaar category, for which the shipping charge is 3,00€ per order, regardless of order quantity.
The products you have ordered are shipped to the address you have defined using the courier company Geniki Taxydromiki. Alternatively, during checkout, you can chose to pick up the parcel personally at one of the Gianna Kazakou stores, or any of the 285 pickup locations of Geniki Taxydromiki in Greece.
If you require maximum flexibility regarding your order pickup, you can also have it shipped to your nearest locker, so that you can pick it up at the exact date and time that best suits you, 24/7! In this case, shipments for all orders is free of charge, with the exception of products of the Bazaar category, for which the shipping charge is € 2,00 per order.
Shipping to Cyprus
Shipments to Cyprus are free of charge for orders valued € 30,00 or more, regardless of the quantity of your order, when the selected shipping method is the Cargo Shipment of the courier company Geniki Taxydromiki. For orders valued less than € 30,00, the shipping charge is a fixed € 5,00 per order.
The above free shipping offer does not apply to products in the Bazaar category, for which the shipping charge is 5,00€ per order, regardless of order quantity.
Cargo Shipments are done weekly by boat and leave our warehouse in groups every working Wednesday, according to the shipping company's schedule. This means that if an order is placed after Wednesday morning (or, for any reason, the ordered products are not readily available in our warehouse by then), it will be included in the shipment of the next week. Shipments arrive in Cyprus after 4-5 days and are distributed to the chosen destinations within 1-2 working days after their arrival in the country.
Should you chose to select a different shipping method, please refer to the International Shipping section below.
For shipments outside the country of Greece, you can chose between the following shipping methods, according to the delivery time and cost:
The shipping charge for the above options varies according to the destination country, the chosen delivery method and the total weight (or volume weight) of each order's prodducts. The shipping cost of each product is displayed on it's page, in the "Shipping & Handling" section.
Any extra charges that might arise during the arrival of the package in the destination country (eg. custom's clearance charges) are to be paid by the customer.
Our website automatically detects the country you are visiting from and adjusts the shipping charges and currency accordingly. In case your country is detected wrong or for any other reason you wish to change the shipping country so that you can check the rates, you should move your mouse cursor over the flag icon on the top-left corner of the main menu in all pages. From there, you have the option to change the country used for shipping calculations and/or the currency used for all our catalog listings.
Our main concern here at Gianna Kazakou Online is the effective and fast service of our customers. Our goal is to provide the best quality products in the market, at the lowest prices and with the fastest delivery times.
Most orders are shipped during the day they where placed on, as long as they are placed before 13:00 of a working day and there is no availability issue or any other cause of delay (eg. the need to verify the identification of the credit cardholder).
For destinations within Greece, the time it takes for a product to be delivered to your door after it is shipped from our warehouse depends on the courier company and is usually 1-2 working days.
Shipments to Cyprus using the Cargo Shipment of Geniki Taxydromiki usually arrive at their destination after 4-10 working days.
For the rest of the international shipments, the delivery time is 5-7 working days for shipments with ELTA, 3-6 working days for shipments with DHL Economy and 2-3 working days for shipments with Geniki Taxydromiki (Cyprus/Bulgaria) or DHL Express.
In case a product is not available immediately, you will be timely notified about the estiamted delivery time by our sales department.